FAQs

Frequently Asked Questions (FAQs)

Welcome to The Velvet Flame FAQ section. Here, you’ll find answers to common questions about our premium lighters, ordering process, shipping, and more.

General Questions

1. What makes The Velvet Flame lighters unique?
Our lighters are crafted with premium materials and designed to combine functionality with luxury. Each lighter is a statement piece, perfect for collectors or as a sophisticated gift.

2. Do your lighters come with a warranty?
Yes, all our lighters come with a 1-year warranty against manufacturing defects. For more details, visit our Warranty Policy.

3. Can I purchase a lighter as a gift?
Absolutely! We offer gift packaging options at checkout, making it easy to present your purchase as a luxurious gift.

Orders & Payments

4. How can I place an order?
Placing an order is simple:

Browse our collection and select your desired product.

Add the item to your cart.

Proceed to checkout and fill in your details.

Complete payment securely.

5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and select digital wallets for secure transactions.

6. How can I apply a discount or promo code?
Enter your promo code during checkout in the designated field. The discount will be applied automatically.

Shipping & Delivery

7. Where do you ship?
We ship worldwide! Shipping fees and delivery times vary depending on your location. For more details, visit our Shipping Policy.

8. How long will it take to receive my order?
Delivery times depend on your location:

Domestic orders: 3-7 business days

International orders: 7-14 business days

9. Can I track my order?
Yes, you can track your order using the tracking number provided in your confirmation email. Visit our Order Tracking page to get real-time updates.

Returns & Refunds

10. What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. For more details, visit our Returns & Refunds page.

11. How do I request a refund?
To initiate a refund, contact our support team at support@thevelvetflame.com. Refunds are processed within 5-7 business days after approval.

12. Can I exchange an item?
Yes, exchanges are allowed within 30 days of purchase. Contact us to arrange an exchange.

Product Care

13. How do I refill my lighter?
Each lighter comes with a detailed user guide. Typically, our lighters use butane or lighter fluid, depending on the model. Visit our Product Care Guide for detailed instructions.

14. How do I clean my lighter?
Use a soft cloth and avoid abrasive materials to maintain its finish. Detailed cleaning instructions are available in our Care & Maintenance section.

Still Have Questions?

If your query isn't covered here, please reach out to us via email at support@thevelvetflame.com or call us at +1 (123) 456-7890.