Need Help
Need Help?
Welcome to The Velvet Flame Support Center. We are here to assist you with any inquiries or concerns. Explore the options below to find answers or get in touch with us.
Frequently Asked Questions (FAQs)
Find quick answers to common questions about our products, shipping, returns, and more.
- Product Information: Learn about our premium lighters and features.
- Shipping Details: Find out about delivery times, shipping costs, and tracking orders.
- Returns & Exchanges: Understand our return and refund policies.
- Warranty Information: Explore the warranty coverage for our products.
Visit FAQ Page
Contact Us
If you need further assistance, our dedicated customer support team is ready to help.
Email Us: Reach us at support@thevelvetflame.com for any inquiries. We strive to respond within 24 hours.
Call Us: Speak to our team directly at +91 0123456789 during business hours:
Monday to Friday: 9 AM – 6 PM (IST)
Saturday & Sunday: 11 AM – 4 PM (IST)
Live Chat: Chat with us in real-time for instant support. Look for the chat icon at the bottom-right corner of our website.
Order Tracking
Stay updated on your order status. Simply enter your order number and email address to track your package.
Returns & Refunds
Not satisfied with your purchase? We offer a hassle-free return process. Learn more about how to initiate a return or request a refund.
Learn More
Product Care & Maintenance
Discover how to keep your premium lighter in pristine condition with our expert tips.
Still Need Assistance?
We’re here to help. Contact us directly, and we’ll do our best to address your concerns promptly.
E-mail - thevelvetflametvf@gmail.com
+91 0123456789